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Citizen Portals

Let residents and businesses apply, pay and get answers online, at any hour.

Self-service access to permits, licenses, payments and information, around the clock. Order it on its own, configured for your department, or as part of the complete PROA platform.

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The challenge

What gets in the way today

  • Counter lines and phone calls are full of routine questions.
  • Paper applications are retyped by staff and often come back incomplete.
  • Residents cannot see where their request stands.
  • Payments can only be made in person or by mail.
How PROA helps

Built around the outcomes you need

Residents and businesses get a faster, friendlier experience, and your staff spend less time on routine requests.

Apply online

Residents and businesses request permits and licenses through clear, guided forms.

Pay online

Fees and bills can be paid at any time, with instant confirmation.

See the status

Applicants follow each request from submission to decision.

Information in one place

Requirements, forms and contacts are easy to find, so fewer questions reach your front desk.

AI built in

AI that works alongside your team

AI helps residents get it right the first time and helps staff handle requests faster.

Answers common questions

An AI assistant explains requirements and next steps in plain language.

Helps complete applications

AI points out missing or unclear answers before an application is submitted.

Routes requests

AI directs each request to the team that handles it.

Configured for your department

Start with one module, set up your way

Order Citizen Portals on its own and set up the services your department offers.

  • Your services and formsChoose which permits, licenses and payments appear and what each form asks.
  • Your feesSet fees and payment options for each service.
  • Your review stepsDefine who reviews and approves each type of request.
  • Your name and messagesPresent the portal under your government’s name, with the notifications your residents receive.
Part of a complete solution

Works better together

PROA modules share one set of records, approvals and reports. Add them one at a time as your needs grow, or order the complete integrated platform. Citizen Portals connects directly with:

Revenue & Tax

Taxpayers file, pay and manage their accounts online.

Financial Management

Online payments post to the ledger.

Document Management

Uploaded documents are filed with the request.

Analytics & Dashboards

See request volumes and processing times.

See Citizen Portals with your own workflows

Tell us how your department works. We’ll show you Citizen Portals configured for your needs, and how other PROA modules connect when you’re ready.

Request a Demo View all PROA modules